WHAT TO EXPECT: PREMIUM PACKAGE
READY TO WORK: The Crystal Vista crew will arrive at your home at the time you scheduled for in a logo-marked vehicle and Crystal Vista branded shirt or hoodie. The lead technician will greet you and perform a walk through with you to answer any questions that you have about the cleaning, and review what is included in the PREMIUM PACKAGE.
JOB PREPARATION: The technicians will wear booties and carefully place drop cloths and towels wherever they will be working to ensure your home is treated with the utmost care. We typically will clean from floor to floor, starting on the first floor. If we could use your kitchen or utility sink to fill our bucket with 2 gallons of water, we’d appreciate that.
INTERIOR CLEANING: The technicians will begin work on the inside of your home first. They will remove screens before beginning work on the glass. Some frequently used tools you may see them using include: squeegee to clean the glass, lint-free shop towels to wipe down sills, 0000 steel wool and sometimes razers. With your premium cleaning, we will also be spraying window sills and parts of the window and wiping down with a basic degreaser. We will also vacuum every window sill.
EXTERIOR CLEANING: Once done with the interior, the technicians will begin work on the exterior windows. At this time, screens will be professionally cleaned using our Xero Screen Cleaning Machine. Outside windows are most often cleaned using a water-fed pole and pure water technology, eliminating the use of ladders. Any water droplets you see will dry clear. Patio doors will be cleaned by hand using a squeegee.
Wrapping Up Our Service
FINISHING UP: Once the technicians are done cleaning the windows and screens, they will replace all the screens and make sure all windows are closed. At this time, the lead technician will meet with you to do a final walk through of the home. This will be your chance to point out anything you’d like addressed before you are billed. Please look at everything carefully because we really would like to finish the job while we are there!
A JOB WELL DONE: After the final walkthrough, you can pay for your services in a number of convenient ways: onsite using a credit card via our tablet reader, cash, or check. Customers who are not home at time of service will be emailed an invoice that can be paid online within 15 days of service.
RAIN GUARANTEE: The PREMIUM PACKAGE includes a 5-Day Rain Guarantee. This means that if it rains within five days of your cleaning, we will come back and touch up any spotting upon request.
Not Included with the Premium Package is small basement windows, detached garage windows, garage door glass, skylights, and interior glass in doors; unless included additionally in quote.
A MEMBER OF OUR OFFICE STAFF WILL CONTACT YOU VIA PHONE/EMAIL IF THE CREW IS RUNNING AHEAD OR BEHIND SCHEDULE
